Support packages
We know that great technology and products are not always enough. Often you want the assurance of having someone on the line, rapidly, when something goes wrong, or when you simply have an urgent question.
You'll find we offer a support package for every need.
Technical support package
For developers and small teams who want the assurance of expert technical support for their work. The technical support package cover all current iMatix technology and products including OpenAMQ and gives you priority email support for a single developer. You get:
- Priority email contact with an iMatix technical consultant.
- Twenty-five hours of technical support included.
Additional support can be purchased at standard prices.
Cost: Euro 2,500.00 per year.
Enterprise support package
For larger firms who want unlimited technical support for their teams. The extended support package covers all current covers all iMatix technology and products including OpenAMQ and gives your organization priority email and phone support. You get:
- Priority email contact with an iMatix technical consultant.
- Priority telephone support during office hours (9-5 CET, Monday to Friday, excl. local public holidays)
- Unlimited technical support hours.
- Dedicated issue tracking access.
Cost: Euro 25,000.00 per year.
Enterprise service level agreement (SLA)
For larger firms who need guaranteed service levels for issues. The enterprise SLA covers all current iMatix technology and products including OpenAMQ and gives your organization a guaranteed response time for critical issues. You get:
- Priority email contact with an iMatix technical consultant.
- Priority telephone support 24/7.
- Unlimited technical support hours.
- Dedicated issue tracking access.
- Guaranteed scaled service levels for issues (from critical to minor).
- Priority access to updates and new releases.
Cost: Euro 8,000.00/month.
Contact us if you need more information, a custom support package or custom SLA. We also welcome resellers who wish to include an iMatix support component as part of a larger package.