We know that great technology and products are not always enough. Often you want the assurance of having someone on the line, rapidly, when something goes wrong, or when you simply have an urgent question.
Enterprise Support Package
For larger firms who want unlimited technical support for their teams. The extended support package gives your organization priority email and phone support. You get:
- Cover for currently supported iMatix products.
- Priority email contact with an iMatix technical consultant.
- Priority telephone support during office hours (9-5 CET, Monday to Friday, excl. local public holidays)
- Unlimited technical support hours.
- 15% discount on service rates.
Cost: Euro 2,500 per month or Euro 25,000.00 per year payable on a yearly basis.
Enterprise Service Level Agreement (SLA)
For larger firms who need guaranteed service levels for issues (Level 3 support). The enterprise SLA gives your organization a guaranteed response time for critical issues. You get:
- Cover for currently supported iMatix products
- Priority email contact with an iMatix technical consultant.
- Priority telephone support 24/7.
- Unlimited technical support hours.
- 30% discount on service rates.
- Dedicated issue tracking access.
- Guaranteed scaled service levels for issues (from critical to minor).
- Priority access to updates and new releases.
Cost: Euro 8,000.00/month per data center.
